FAQ
The questions buyers actually ask before a first order — answered without the sales language.
These are the questions buyers actually ask before placing a first order. The answers describe how we work in normal circumstances; the written quotation for your items confirms the figures that apply to your order.
Yes. One piece is accepted at the bulk unit price, with no sampling minimum and no surcharge — which also means there is no sample fee to rebate later. Freight is at your cost.
30% deposit on order confirmation, 70% before loading, by T/T. Your contract is with GAVIN rather than with an individual factory, so you have one counterparty for the whole order. Bank details are only ever sent from an address at gavinsourcing.com or through the form on this site, and we never change beneficiary details mid-order. If you receive a message asking you to pay a different account, stop and call us.
15–30 days after order confirmation, depending on quantity and the factory's schedule. No stock is held, so every order is produced to order. The quotation states the ship date we can actually hold, not the earliest date we could claim.
Yes — it is one of the core services. Several suppliers, one set of export documents, one container, one port of loading: normally Shenzhen, occasionally Guangzhou.
Yes. Most partner factories hold no import/export licence, so the export runs through our licensed foreign-trade partner — commercial invoice, packing list and customs declaration included. You deal with us; the paperwork is not your problem.
A sourcing company, registered in Foshan in 2015. We own no factory and we do not claim one — that is the point. We are paid to choose between factories and to stay on your side of the table. A five-person team means the person who quotes your order is the person who follows it through production and loading.
Yes — silk-screen printing, embroidery or printed cartons. Private-label programmes are already running for buyers in Spanish-speaking markets, so artwork handling and packing checks are a process we run regularly rather than a first attempt.
Yes. Third-party inspection by SGS, BV or Intertek is welcome before shipment at your cost. We can also send production photos at agreed milestones if you are not travelling.
Yes. We send production photos at agreed milestones — materials, frame assembly, upholstery, packing — and a loading video before the container is sealed. It is not a substitute for third-party inspection, but it removes most of the guesswork.
Shenzhen as standard, Guangzhou for a minority of shipments. CIF quotes can be arranged to your destination port on request.
Send photographs together with the inspection report or packing list, and we open the claim with the factory. Claims are handled against documented evidence; we do not ask you to ship goods back to China before a resolution is offered.
No. Office chairs are one category; we also source outdoor, bedroom, living room, dining and home-office furniture from different Foshan factories. The terms on this site are typical — your quotation confirms the specifics for your item.
A product reference or photo, target quantity, destination port and required delivery window. With those four items we normally return pricing within two business days.
Still unclear on something? Ask directly — you will get an answer from the person who would handle your order, not a template reply.
Tell us the item, the quantity and the destination port, and we will come back with pricing and a realistic ship date.
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