Order Process, Payment & Lead Times

Who you are actually ordering from

GAVIN is a sourcing company registered in Foshan in 2015. We own no factory, and we do not present ourselves as one. Our job is to choose the right factory for your specification, control the order on your side of the table, and take responsibility for the export leg.

Most of our partner factories hold no import/export licence. They produce; the export is arranged at our end. In practice that means:

• Commercial invoice, packing list and customs declaration are issued by our licensed export partner — a third-party foreign-trade agency acting as the exporter of record
• Your purchase contract is with GAVIN, not with the individual factory
• One point of contact and one set of documents, even when an order spans several suppliers
• Space booking, inspection and container consolidation handled together
• If something goes wrong there is one party to hold accountable, instead of a factory that has no export relationship with you

01Quotation terms

• Standard basis is FOB Shenzhen; a minority of shipments load from Guangzhou
• EXW is available on request. CIF is quoted to your destination port, with insurance cover confirmed per shipment
• Prices are quoted per item in USD and exclude destination duties, taxes and port charges
• A quotation states the ship date we can actually hold, not the earliest date we could claim

02Payment

• 30% deposit on order confirmation, 70% before loading, by T/T
• Open account, cash against documents and sight L/C are not offered as standard terms
• Bank details are only ever sent from an address at gavinsourcing.com, or through the form on this site
• We never change beneficiary details by email or WhatsApp mid-order. If you receive a message asking you to pay a different account, stop and call us before sending anything

03Lead time

• 15–30 days after order confirmation, depending on quantity and the factory's current schedule
• No finished-goods stock is held; every order is produced to order
• July to October is the tightest window ahead of Q4, so orders for that period should be placed earlier

04Samples

• Charged at the bulk unit price. A single piece is accepted, with no sampling minimum
• No sample surcharge — which also means there is no sample fee to rebate against the bulk order later
• Freight is at your cost. Send your courier account before dispatch if you want it billed directly

05OEM and private label

• Supported: silk-screen printing, embroidery and printed cartons
• Private-label runs follow the same production minimum as the item itself; the figure is confirmed in your quotation
• Private-label programmes are already running for buyers in Spanish-speaking markets, so artwork handling and packing checks are an established process rather than a first attempt

06Quality control and claims

• Third-party inspection by SGS, BV or Intertek is welcome before shipment, at your cost
• We send production photos at agreed milestones if you are not travelling
• Claims are handled against the inspection report and photographs. We do not ask you to ship goods back to China before a resolution is offered

07What we need to quote

A product reference or photo, target quantity, destination port and required delivery window. With those four items we normally return pricing within two business days.